National online doctor services
Voy
The UK's largest GLP-1 subscription service by review volume, now under GPhC investigation after a BBC verification test.
Data verified 1–2 August 2026 · methodology
Our review
Voy (formerly Manual) runs a fully online model: an eligibility questionnaire and photo verification are reviewed by a GMC- or GPhC-registered prescriber, with medication dispensed by its own GPhC-registered Manual Pharmacy and app-based coaching included — no in-person visit required. Wegovy starts at £144/month (£119/month on a 12-month plan) and Mounjaro 2.5mg at £214/month. Voy holds the biggest Trustpilot footprint of any provider reviewed here, 4.7 out of 5 across roughly 23,700 reviews; reviewers report fast delivery and a simple sign-up process, alongside complaints about slow, automated customer service and occasional missed deliveries. A BBC investigation published in February 2026 found reporters could order weight-loss injections by submitting false weight data and an outdated photo, prompting a GPhC investigation; Voy says it has since updated its verification checks. Best for those prioritising brand scale and app-based coaching over full transparency on ownership structure.
Verification
- Legal name
- Menwell Limited
- Companies House
- 11476975
- GPhC registration
- Manual Pharmacy — GPhC pharmacy registration 9012134 (owned by Menwell Limited; registered premises Unit 1, Verda Park, Hithercroft Road, Wallingford, OX10 9SJ); Superintendent Pharmacist Dawn Olivia Neil, GPhC 2063362
- CQC registration
- Menwell Limited — CQC location ID 1-23553944798, registered 12 June 2025, not yet inspected/rated; registered manager & nominated individual Dr Earim Maqsood Chaudry
- Address
- The Forge, Bronze Building, Level 1, 105 Sumner Street, London, SE1 9HZ (CQC-registered clinical address) · Bronze Building, 105 Sumner Street, London, SE1 9HZ (Companies House registered office for Menwell Limited)
- Phone
- 020 3912 9885 (Mon–Fri 9am–5:30pm)
- help@joinvoy.com
How it works
Fully online. Customer completes an eligibility questionnaire (weight/height/photo verification); a GMC- or GPhC-registered prescriber reviews the case and decides dose; medication dispensed via Manual Pharmacy (GPhC-registered) and delivered to the customer; ongoing app-based coaching included. No in-person visit required.
Medications & prices
| Medication | Doses & prices as listed | Source |
|---|---|---|
| Wegovy (semaglutide) | 0.25mg £1440.5mg £1691mg £1891.7mg £2192.4mg £2397.2mg £309As listed: 0.25mg £144/mo (12-mo plan £119); 0.5mg £169/mo (12-mo £144); 1mg £189/mo (12-mo £164); 1.7mg £219/mo (12-mo £194); 2.4mg £239/mo (12-mo £214); 7.2mg £309/mo (12-mo £284). New customers get first month from £69. | checked 1–2 August 2026 |
| Oral semaglutide (Wegovy pill / Rybelsus) | Doses: 1.5mg, 4mg, 9mg, 25mg. From £79/mo on a 6-month plan for the lowest dose (from £144/mo standard, first month promo as low as £64). | checked 1–2 August 2026 |
| Mounjaro (tirzepatide) | 2.5mg £2145mg £2447.5mg £29410mg £32412.5mg £34415mg £359As listed: 2.5mg £214/mo (6-mo £194, 12-mo £189); 5mg £244/mo; 7.5mg £294/mo; 10mg £324/mo; 12.5mg £344/mo; 15mg £359/mo. First month from £139 on select plans. | checked 1–2 August 2026 |
Consultation & fees: No separate consultation/follow-up fee stated — bundled into the monthly medication subscription price.
Delivery: Discreet packaging, delivered within 1 working day per Voy's own site.
What reviewers say
Praised
- · Fast, reliable delivery
- · Simple, quick online sign-up/questionnaire process
- · Helpful, professional coaching/support staff
Complained about
- · Slow/automated customer service with little human contact
- · Occasional delayed or missed deliveries
- · Subscription cancellation difficulties and app pressure to log activity
Things to know
- BBC investigation (published ~21 Feb 2026, article https://www.bbc.com/news/articles/c0j577nd6yxo) found journalists could order weight-loss injections from Voy (and separately from MedExpress) to Northern Ireland by submitting false weight data (claiming to weigh three stone more than actual) and an out-of-date, metadata-stripped photo; both orders were accepted and dispensed next-day with no further verification.
- GPhC's chief pharmacy officer confirmed GPhC was investigating Voy following the BBC findings (MedExpress was separately issued an improvement action plan after inspection); Voy stated it updated its online verification checks immediately after being contacted.
- Corporate structure is layered/opaque: the clinical/CQC/GPhC-registered entity is Menwell Limited, while a related company 'VOY LTD' (Companies House 14508043, 29 Church Street, Weybridge KT13 8DG) was dissolved 9 Sept 2025, and another associated entity 'The Way To Weight Loss Ltd' (Companies House 12296833, 167-169 Great Portland Street, London W1W 5PF) also appears in searches — exact current holding structure not fully verifiable from public sources.
Sources (14)
- https://www.joinvoy.com/weight-loss/medications
- https://www.joinvoy.com/weight-loss/medications/wegovy
- https://www.joinvoy.com/weight-loss/medications/wegovy-pill
- https://www.joinvoy.com/weight-loss/medications/mounjaro
- https://www.joinvoy.com/patient-safety
- https://www.joinvoy.com/pages/privacy
- https://www.trustpilot.com/review/www.joinvoy.com
- https://www.pharmacyregulation.org/registers/pharmacy/9012134
- https://www.cqc.org.uk/location/1-23553944798
- https://find-and-update.company-information.service.gov.uk/company/11476975
- https://find-and-update.company-information.service.gov.uk/company/14508043
- https://find-and-update.company-information.service.gov.uk/company/12296833
- https://www.bbc.com/news/articles/c0j577nd6yxo
- https://joinvoy.zendesk.com/hc/en-gb/articles/20198390141844-How-do-I-contact-Voy
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Independent editorial profile — Tiro takes no commission and accepts no payment for placement. Details were verified 1–2 August 2026 and may have changed; always confirm on the provider’s own site. Not medical advice. Provider: spotted an error? Contact us.