LloydsPharmacy Online Doctor

Our review

Operated by Expert Health Limited, LloydsPharmacy Online Doctor runs a fully online model: a roughly five-minute consultation with ID/photo verification, reviewed by NHS-experienced UK doctors and pharmacists. Pricing is itemised by dose — Mounjaro 2.5mg is £179.99 and Wegovy 0.25mg is £99.99, among the more transparent price lists reviewed — with a first consultation from £59.99. Its CQC rating from a 2019 inspection was "Good" overall and "Outstanding" for Well-led. Trustpilot reviewers (4.4/5 from over 16,000 reviews) praise the speed and thoroughness of the process versus a GP wait, but complain that customer support sometimes fails to address the actual query raised, and some report delivery issues including lost prescriptions. The GPhC number shown on-site does not directly match Expert Health Limited on the GPhC's own register, a discrepancy that could not be resolved from public sources. Best for those wanting a well-reviewed, price-transparent online service.

Verification

Legal name

Expert Health Limited (trading as LloydsPharmacy Online Doctor)

Companies House

04058287

GPhC registration

Website footer cites GPhC registration no. 9011437. NOTE: on the GPhC public register, 9011437 is listed under the pharmacy name 'LloydsDirect', owned by Pharmacy2U Ltd, at 17 Wadsworth Road, Perivale, Greenford, UB6 7JD — not directly under Expert Health Limited. This discrepancy (likely reflecting a dispensing partnership) could not be independently resolved from public sources.

CQC registration

CQC provider 1-101725251 (Expert Health Limited). Last inspection dated 17/09/2019 (published 05/02/2020): rated 'Good' overall, 'Outstanding' for Well-led. Also registered with RQIA (Northern Ireland) under 11992. Distance-selling pharmacy logo display not independently verified.

Address

Lumina, Park Approach, Leeds, England, LS15 8GB (Expert Health Limited registered office per Companies House) · Site copy states clinicians are 'based in a London office' but no specific London street address could be verified from public sources

Phone

020 7989 9888 (Mon-Fri 9am-5pm, Sat 9am-1pm)

Website

onlinedoctor.lloydspharmacy.com/uk/weight-loss

How it works

Fully online: ~5-minute confidential consultation form, ID and weight-verification video/photo upload, reviewed by NHS-experienced UK doctors/independent pharmacists who prescribe if suitable; same-day response for messages received before 4pm.

Medications & prices

Consultation & fees: First consultation from £59.99 (promo code cited on-site, e.g. START40 saving £40). Two-month medication bundles from £179.98.

Delivery: Same-day free pharmacy collection (order before 5pm Mon-Fri); free standard delivery (5-7 working days); next-day delivery £5.95; ParcelShop collection free (2-3 days) or £2.95 for next-day.

What reviewers say

Things to know

• ⚠No specific GPhC enforcement action, MHRA sanction, or ASA ruling against Expert Health Limited/LloydsPharmacy Online Doctor was found in available sources.
• ⚠Discrepancy between the GPhC registration number displayed on the company's own website (9011437) and the pharmacy name/owner that number resolves to on the official GPhC register (LloydsDirect / Pharmacy2U Ltd) — plausibly a legitimate dispensing-partner arrangement, but not independently confirmed.
• ⚠A Trustpilot reviewer reported being charged for a prescription before a doctor had authorised dispensing.

No reader reviews yet — used LloydsPharmacy Online Doctor? Yours can be the first.