National online doctor services

Boots Online Doctor

Nationwide online prescribing with UK-wide Boots pharmacy pickup, but its published CQC rating predates a change of address.

Tiro Score 3.7/5Trustpilot 4.3★ · 5,343 reviews

Data verified 1–2 August 2026 · methodology

Site preview from Boots Online Doctor’s own published social-preview image · © Boots Digital Health Limited (formerly Lemonaid Health Limited)

Our review

Boots Online Doctor is the remote prescribing arm of Boots Digital Health Limited (formerly Lemonaid Health), reviewed within roughly 24 hours by a GMC-registered doctor before approving Mounjaro (2.5mg £179), Wegovy (0.25mg £89) or the Wegovy oral tablet (from £99). Approved orders can be collected from any UK Boots pharmacy around 2 business hours after approval, or delivered by Royal Mail. It holds a 4.3 Trustpilot rating from over 5,300 reviews; reviewers describe the process as easy and doctor messaging as responsive, while complaints focus on repeated or inconsistent requests for eligibility photos and rigid customer service on escalations. Two things stand out: its on-site CQC rating is explicitly for a 'previous address', dated December 2021, and no single named dispensing-pharmacy GPhC registration is disclosed for the mail-order side. Best for those wanting UK-wide Boots collection at prices toward the higher end of this guide.

Verification

Legal name: Boots Digital Health Limited (formerly Lemonaid Health Limited)
Companies House: 12561320
GPhC registration: No single distance-selling pharmacy GPhC number is disclosed for the online service. Orders are fulfilled either by click-and-collect from any individual GPhC-registered Boots UK Limited pharmacy branch, or posted via Royal Mail; the specific GPhC number of the central dispensing/fulfilment pharmacy used for mail orders is not published on the pages checked. No distinct EU/GB 'distance-selling pharmacy' logo was seen; the site instead shows a text badge referencing CQC/GPhC regulation.
CQC registration: Registered with the CQC as Boots Digital Health Ltd, providing the 'Boots Online Doctor' service. CQC location reference 1-15661319227. The site's own footer states: 'Rating from last inspection at previous address: Good, 23 December 2021' — i.e. the published rating shown to visitors is from before the service's address changed, and no newer rating is displayed on-site.
Address: 1 Thane Road West, Nottingham, England, NG2 3AA (registered office, Boots Digital Health Limited, per Companies House)
Phone: 0203 318 3773
Website: onlinedoctor.boots.com

How it works

Fully remote: patient completes an online health questionnaire plus eligibility photos; reviewed within roughly 24 hours by a GMC-registered doctor (Weight Loss Service Clinical Lead: Dr Anju Verma, GMC No. 6039302). If approved, the prescription can be collected from any Boots pharmacy in the UK (other than Jersey/Guernsey), usually within about 2 business hours of approval, or delivered by Royal Mail (Tracked 48, 2-3 days; Special/temperature-controlled delivery for cold-chain products is chargeable, exact fee not published).

Medications & prices

Medication	Doses & prices as listed	Source
Mounjaro (tirzepatide)	2.5mg £1795mg £1997.5mg £25910mg £29912.5mg £31915mg £339As listed: 2.5mg £179; 5mg £199; 7.5mg £259; 10mg £299; 12.5mg £319; 15mg £339 — each price is for 1 pen (4 weeks' supply)	checked 1–2 August 2026
Wegovy (semaglutide)	0.25mg £890.5mg £1191mg £1491.7mg £1792.4mg £1997.2mg £279As listed: 0.25mg £89; 0.5mg £119; 1mg £149; 1.7mg £179; 2.4mg £199 (each 1 pen); 7.2mg £279 (4 pens)	checked 1–2 August 2026
Oral semaglutide (Wegovy pill / Rybelsus)	From £99, 4 dose options listed (exact per-dose breakdown not shown on the overview page)	checked 1–2 August 2026
Orlistat / Xenical	Orlistat from £45; Xenical (branded orlistat) from £52.20	checked 1–2 August 2026

Consultation & fees: No separate consultation or membership fee disclosed; the doctor consultation cost is bundled into the medication price shown at checkout.

Delivery: Free pick-up at any UK Boots pharmacy (~2 business hours after approval); free Royal Mail Tracked 48 delivery (2-3 days) for most services; Royal Mail Special Delivery (used for temperature-controlled items such as GLP-1 injections) is chargeable but the fee is not published on the pages reviewed.

What reviewers say

Praised

· Process described as easy/straightforward, including photo upload and doctor review
· Responsive doctor messaging and quick replies once in the system
· Smooth repeat-prescription/re-ordering experience for existing weight-loss patients

Complained about

· Requests for additional eligibility photos seen by some reviewers as excessive, slow or applied inconsistently
· Order review/turnaround delays beyond the stated timeframe, especially when a GP review is required
· Customer service described as unhelpful or rigid when escalating complaints (e.g. loyalty-card points, complaints process routing)

Things to know

A joint GPhC/ASA/MHRA Enforcement Notice (issued Sept 2025, updated) prohibits public adverts that name specific prescription-only medicines for weight management; Boots, like its peers, publicly names and prices Wegovy and Mounjaro on open web pages
The CQC rating displayed in the site footer is explicitly for a 'previous address' and dated December 2021, with no newer rating shown to visitors
No single, named dispensing-pharmacy GPhC registration is disclosed for the online/mail-order side of the service (unlike the other three providers, which each cite specific pharmacy premises numbers)

Sources (8)

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