Private clinics, GPs & hospitals
myBMI
An online-only weight-loss clinic with competitive Mounjaro and Wegovy pricing, let down by slow customer service.
Data verified 1–2 August 2026 · methodology
Our review
myBMI (trading name of My Health Online Limited) is an online-only weight-loss clinic serving London customers via an online consultation, with medication dispensed by GPhC-registered partner pharmacy Chemist4U; its registered office is in Skelmersdale, Lancashire, not London. Mounjaro starts at £169 for 2.5mg, rising to £309 for 15mg, while Wegovy runs from £119 for 0.25mg to £279 for the 7.2mg dose, with delivery free on single doses and £8.95 on bundle orders. Trustpilot rates it 4.3 from around 1,300 reviews; reviewers report quick delivery and a responsive, professional support team who make them feel cared for. However, reviewers also complain of communication gaps, missing order confirmations, and difficulty securing refunds or help when errors occurred before processing. No GPhC or MHRA enforcement action was identified. Best for patients prioritising price transparency over guaranteed fast support.
Location
North & North-West London
35 Greenhey Place, Skelmersdale, Lancashire, WN8 9SA (registered/head office, per Companies House search — not a London premises)
Verification
- Legal name
- My Health Online Limited (trading as myBMI) — company details found via web search, not independently confirmed via a direct legal/terms page fetch (that page 404'd); treat with moderate confidence
- Companies House
- 12555647 (per Companies House search results; not independently re-verified by direct fetch — verify before quoting)
- GPhC registration
- myBMI is not itself a registered pharmacy; it partners with dispensing pharmacy Chemist4U (operated by Innox Trading Ltd), GPhC pharmacy reference 9011784, registered premises 9012464 (per pharmacyregulation.org)
- Phone
- +44 20 4623 8825
- support@my-bmi.co.uk
- Website
- my-bmi.co.uk
How it works
Fully online: patient completes an online eligibility/health consultation, a GPhC-registered prescribing clinician reviews and approves, medication is dispensed by partner pharmacy Chemist4U and delivered direct to the patient (discreet home delivery). No physical clinic visit.
Medications & prices
| Medication | Doses & prices as listed | Source |
|---|---|---|
| Mounjaro (tirzepatide) | 2.5mg £1695mg £1987.5mg £24810mg £27812.5mg £29915mg £309As listed: 2.5mg £169, 5mg £198, 7.5mg £248, 10mg £278, 12.5mg £299, 15mg £309 (single pen/month); step-up bundles e.g. 5mg&7.5mg £446, 7.5mg&10mg £516, 10mg&12.5mg £568, 12.5mg&15mg £598; maintenance 2-month bundles e.g. 5mg&5mg £386 up to 15mg&15mg £608 | checked 1–2 August 2026 |
| Wegovy (semaglutide) | 0.25mg £1190.5mg £1291mg £1391.7mg £1692.4mg £1997.2mg £279As listed: 0.25mg £119, 0.5mg £129, 1mg £139, 1.7mg £169, 2.4mg £199, 7.2mg £279 (per pen/month, all-inclusive of prescribing and monitoring) | checked 1–2 August 2026 |
| Oral semaglutide (Wegovy pill / Rybelsus) | Not captured in this pass | checked 1–2 August 2026 |
Consultation & fees: Packages 'start from £99' covering consultation, medication and side-effect support for ~1 month (general site claim); itemised Mounjaro/Wegovy pricing above appears to already be all-inclusive of prescribing/monitoring.
Delivery: Free on single-dose orders; £8.95 on bundle orders.
What reviewers say
Praised
- · Quick delivery and reliable prescriptions
- · Efficient, professional and responsive support team
- · Customers feel cared for by professionals who understand weight-loss treatment
Complained about
- · Communication gaps / long waits for replies, missing order confirmations
- · Difficulty getting help or refunds when errors occurred before order processing
- · Some complaints about slow complaint resolution and delivery issues
Things to know
- No GPhC/MHRA enforcement action or major news scandal found as of 2 Aug 2026
- Recurring Trustpilot complaints about customer-service responsiveness and refund handling — worth flagging as a pattern rather than a one-off
- Registered office is in Skelmersdale, Lancashire, not London — service is online-only for London customers, no physical London premises found
Sources (9)
- https://my-bmi.co.uk
- https://my-bmi.co.uk/mounjaro
- https://my-bmi.co.uk/medical-therapy/wegovy-prices
- https://my-bmi.co.uk/wegovy-pills
- https://my-bmi.co.uk/contact
- https://www.trustpilot.com/review/my-bmi.co.uk
- https://find-and-update.company-information.service.gov.uk/company/12555647
- https://www.pharmacyregulation.org/registers/pharmacy/9011784
- https://www.chemist-4-u.com/responsible-pharmacist
Reader reviews
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Independent editorial profile — Tiro takes no commission and accepts no payment for placement. Details were verified 1–2 August 2026 and may have changed; always confirm on the provider’s own site. Not medical advice. Provider: spotted an error? Contact us.