Private clinics, GPs & hospitals
London Medical
Established Marylebone consultant clinic with a CQC "Good" rating, undercut by a notably poor Trustpilot score.
Data verified 1–2 August 2026 · methodology
Our review
London Medical (legal entity Metabolic Services Limited) has operated from Marylebone High Street since 1991, offering same-day consultation, blood tests and on-site pharmacy dispensing under named consultant endocrinologists. Rather than itemised drug pricing, it sells tiered programmes: SmartWeight Access at £670 covers an initial consultation, blood test, nurse assessment and three months' prescription eligibility, while SmartWeight Advanced runs £2,090 for twelve months of follow-ups and repeat prescriptions. The clinic holds a CQC "Good" rating and a solid 4.0/5 Google rating from 94 reviews, but Trustpilot reviewers rate it just 2.5/5, describing delayed or undelivered test reports, an often-unanswered phone line, and facilities — including a lack of a privacy curtain — that some feel don't match the price charged. Best for patients who value consultant-led, in-person continuity of care and can tolerate reported administrative friction.
Location
Marylebone & Harley Street
49 Marylebone High Street, London, W1U 5HJ
Verification
- Legal name
- Metabolic Services Limited
- Companies House
- 01837551
- CQC registration
- CQC provider/location "London Medical", ID 1-117537039, overall rating "Good" (published 9 October 2023); regulated activities include services in slimming clinics, nursing care, family planning, treatment of disease/disorder/injury, surgical procedures, and diagnostic/screening procedures; registered managers include Neha Gambhir and Deirdre Marie O'Sullivan, with Philip Anthony Enright Luce as Nominated Individual.
- Phone
- 0800 0483 330
- info@londonmedical.co.uk
How it works
Consultant-led private clinic operating since 1991 at its Marylebone premises; both in-person and remote/virtual consultations are offered. Standard pathway is same-day: consultation, blood test (before 10am for same-day results) and prescription issued on site via the clinic's own pharmacy. Care is led by named consultants (endocrinologists/diabetologists, e.g. Dr Ralph Abraham, Dr Harvinder Chahal, Dr Mimi Z. Chen) supported by nurses and dietitians.
Medications & prices
| Medication | Doses & prices as listed | Source |
|---|---|---|
| Mounjaro (tirzepatide) | Medication cost is bundled into or additional to the SmartWeight programme fees below and dispensed via the clinic's on-site pharmacy; no standalone per-dose price list was published on the pages checked. | checked 1–2 August 2026 |
Consultation & fees: SmartWeight Access: £670 (initial consultation, blood test, nurse assessment, 3-month prescription eligibility). SmartWeight Advanced: £2,090 for 12 months (initial consultation, 3 follow-ups, 4 blood tests, 4 nurse assessments, repeat prescriptions). Add-ons: Dietitian initial consult £120, follow-up £90; DEXA body scan £189.
Delivery: Not a delivery/mail-order model — prescriptions are dispensed via the clinic's own on-site pharmacy at the point of consultation.
What reviewers say
Praised
- · Quick initial communication and ability to secure an appointment promptly
- · Consultants relatively easy to book
- · Booking/payment process itself described as smooth
Complained about
- · Poor administrative follow-up — test/consultation reports reported as delayed or never delivered
- · General phone line frequently unanswered; complaints not responded to
- · Facilities/privacy criticised (e.g. 'no privacy curtain') as inadequate for the price charged; one review describes pharmacy stock issues and calls the practice 'shoddy'
Things to know
- Trustpilot rating of 2.5/5 ('Poor') stands in contrast to the clinic's CQC 'Good' rating and premium pricing — recurring complaint pattern around post-consultation follow-up, refunds, and phone responsiveness.
- One 1-star review explicitly disputes the clinic's self-description as 'a leading centre of excellence', citing pharmacy stock and staff responsiveness issues.
- No GLP-1-specific medication pricing is published, reducing price transparency versus online-only competitors.
Sources (7)
- https://londonmedical.co.uk/weight-management/
- https://londonmedical.co.uk/terms-and-conditions
- https://londonmedical.co.uk/contact/
- https://londonmedical.co.uk/page-sitemap.xml
- https://uk.trustpilot.com/review/londonmedical.co.uk
- https://www.cqc.org.uk/location/1-117537039
- https://find-and-update.company-information.service.gov.uk/search?q=London%20Medical
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Independent editorial profile — Tiro takes no commission and accepts no payment for placement. Details were verified 1–2 August 2026 and may have changed; always confirm on the provider’s own site. Not medical advice. Provider: spotted an error? Contact us.