Online pharmacies
The Family Chemist
A Nottingham-based online pharmacy with a near-perfect Trustpilot score and itemised, competitive per-dose pricing.
Data verified 1–2 August 2026 · methodology
Site preview from The Family Chemist’s own published social-preview image · © The Family Chemist Limited
Our review
The Family Chemist (GPhC 9012915) is a Nottingham-based distance-selling pharmacy with no London premises, serving the capital by delivery only, following a relocation in autumn 2025. Mounjaro is priced per dose from £164.99 (2.5mg) to £293.99 (15mg), and Wegovy from £99.99 (0.25mg) to £279.99 (7.2mg), with free nutrition coaching via Nutrable bundled into treatment. It holds an outstanding 5.0/5 Trustpilot rating from 9,602 reviews; reviewers report very fast delivery and prompt, personalised responses, with a recurring complaint theme around slow support during delivery problems and refusal of refunds on opened outer packaging when temperature-sensitive medicine arrived after a delay. No GPhC or MHRA enforcement action was found against the company, though its Companies House registration is relatively recent. Best for patients who want clearly itemised per-dose pricing and are comfortable with a newer, fast-growing pharmacy.
Verification
- Legal name
- The Family Chemist Limited
- Companies House
- 15313203
- GPhC registration
- GPhC registration number 9012915; superintendent pharmacist Tannaz Sohrabi, GPhC Reg No. 2225756; most recent GPhC inspection 18 March 2026, all five regulatory principles met
- Address
- Unit 1, Nottingham South & Wilford Industrial Estate, Nottingham, NG11 7EP (registered pharmacy premises and registered office — relocated to this site Autumn 2025; no London physical premises found)
- Phone
- 0115 850 1944
- not confirmed from a live page (contact page returned 404 on fetch attempt)
- Website
- thefamilychemist.co.uk
How it works
Fully online distance-selling/NHS-and-private pharmacy — no London premises; serves London customers via delivery only. Patients complete a free online eligibility/consultation questionnaire reviewed by a qualified clinician; where appropriate a private prescription is issued and dispensed by the pharmacy. GLP-1 treatment plans include free access to online nutrition coaching via a third party ('Nutrable').
Medications & prices
| Medication | Doses & prices as listed | Source |
|---|---|---|
| Mounjaro (tirzepatide) | 2.5mg £164.995mg £178.997.5mg £234.9910mg £258.9912.5mg £278.9915mg £293.99As listed: 2.5mg £164.99; 5mg £178.99; 7.5mg £234.99; 10mg £258.99; 12.5mg £278.99; 15mg £293.99. Starter packs: 2.5mg starter (with needles/swabs/sharps bin) £174.99; 2.5mg+5mg combo £344.99; 2.5mg+5mg+7.5mg combo £579.99 | checked 1–2 August 2026 |
| Wegovy (semaglutide) | 0.25mg £99.990.5mg £119.991mg £124.991.7mg £168.992.4mg £188.997.2mg £279.99As listed: 0.25mg £99.99; 0.5mg £119.99; 1mg £124.99; 1.7mg £168.99; 2.4mg £188.99; 7.2mg £279.99. Multi-dose bundles: 0.25+0.5+1mg £339.99; 1+1+1mg £369.99; 2.4+2.4+2.4mg £499.99 | checked 1–2 August 2026 |
| Saxenda (liraglutide) | Listed on the Wegovy/weight-loss page with a placeholder price requiring pen-quantity selection (1/2/3/5 pens); exact current price not captured statically | checked 1–2 August 2026 |
Consultation & fees: No separate consultation fee found — site offers a 'Start Free Consultation' / 'Am I eligible?' assessment as part of the ordering flow; free access to Nutrable nutrition coaching bundled in.
Delivery: Not itemised on pages fetched; standard tracked/discreet delivery implied by the ordering flow.
What reviewers say
Praised
- · Extremely fast delivery times reported by many customers
- · Prompt, personalised responses to inquiries; 'family-run' feel valued by customers
- · Correct/specific medication brand delivered when requested in order notes
Complained about
- · Slow customer-service response during delivery issues (one case ~48 hours to respond)
- · No easy order-cancellation option shortly after placing an order
- · Refund/replacement disputes over opened packaging on temperature-sensitive medicine after a delivery delay
Things to know
- No GPhC/MHRA enforcement action or news story identified against The Family Chemist Limited in this search
- Relatively young Companies House registration (company number 15313203, i.e., recently incorporated) combined with a 2025 premises relocation — worth noting as a newer/growing operation rather than an established long-standing pharmacy
- Refund-policy complaint pattern (refusing refunds once outer packaging opened, even to check a delayed/temperature-sensitive delivery) is a recurring theme worth flagging to consumers
Reader reviews
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Independent editorial profile — Tiro takes no commission and accepts no payment for placement. Details were verified 1–2 August 2026 and may have changed; always confirm on the provider’s own site. Not medical advice. Provider: spotted an error? Contact us.