Digital weight-loss clinics
Hemed
Men's GLP-1 subscription with blood-test monitoring, but a high 1-star Trustpilot share over cancellation and pricing.
Data verified 1–2 August 2026 · methodology
Site preview from Hemed’s own published social-preview image · © Hemed
Our review
HeMed is a men's GLP-1 subscription service (sister to SheMed) that pairs finger-prick blood testing with prescribing via eMed — legally Babylon Healthcare Services Limited, CQC-registered — and dispensing through eMed Healthcare UK Ltd's GPhC-registered pharmacy (registered October 2024). Pricing is tiered by commitment length: Wegovy from £79 first month rising to £139/month ongoing, and Mounjaro from £179 first month rising to £229/month ongoing. Reviewers report an easy sign-up and personalised clinical support, but Trustpilot scores sit at a middling 3.6/5 from 173 reviews, with an unusually high 30% one-star share. Recurring complaints concern discount/pricing transparency — including a Blue Light Card discount applied to only the first delivery — plus difficulty cancelling, an early-termination fee cited at £55, and no direct phone route to a person. No MHRA action against HeMed was found. Best for those wanting bundled blood-test monitoring who check the cancellation terms first.
Verification
- GPhC registration
- Dispensing pharmacy partner: eMed Healthcare UK, Limited, GPhC registration 9012578, status Registered (registered as a pharmacy premises October 2024). Superintendent Pharmacist: Yee Lai, GPhC registration 2207949. GPhC inspection notes it is 'within the premises of eMed Healthcare Uk Ltd, a healthcare provider in northwest London... dispenses private prescriptions for weight management medicines for a small number of people' and this was its first routine inspection since registration.
- CQC registration
- Clinical/consultation/prescribing partner is 'eMed', stated to be a trading name of Babylon Healthcare Services Limited (Companies House 09229684) — the entity behind the former Babylon Health app. CQC registered provider number 1-1690359844 (listed on CQC's register as 'Babylon Healthcare Services Limited, also known as eMed'). No overall CQC rating is published for the provider; assessments are made per individual service.
- Address
- 184-192 Drummond Street, London, NW1 3HP (registered pharmacy premises of dispensing partner eMed Healthcare UK Ltd, Companies House 15086104)
- Phone
- 0330 303 8000 (listed for the eMed UK pharmacy that dispenses HeMed's medication; no separate HeMed-branded number found)
- Website
- hemed.com
How it works
Male-focused (sister service 'SheMed' serves women) subscription weight-loss programme: online eligibility assessment, then an at-home finger-prick ('no-needle') blood test kit is posted out and returned, with follow-up blood tests at 0, 6 and 12 months to track metabolic markers; results and prescribing decisions go through eMed's clinicians (trading name of Babylon Healthcare Services Ltd, CQC-registered); medication is dispensed by eMed Healthcare UK Ltd's GPhC-registered pharmacy and delivered discreetly; progress tracked via the HeMed app, which also provides nutrition/exercise guidance and side-effect support.
Medications & prices
| Medication | Doses & prices as listed | Source |
|---|---|---|
| Wegovy (semaglutide) | Doses 0.25mg–7.2mg. Monthly plan: £79 first order / £139 ongoing monthly. 3-month commitment: £69 first order / £139 ongoing. 6-month: £64 first order / £139 ongoing. 12-month: £59 first order / £139 ongoing. | checked 1–2 August 2026 |
| Mounjaro (tirzepatide) | Doses 2.5mg–15mg. Monthly plan: £179 first order / £229 ongoing monthly. 3-month: £164 first order / £214–£304 ongoing (varies by dose). 6-month: £159 first order / £209–£299 ongoing. 12-month: £154 first order / £204–£294 ongoing. | checked 1–2 August 2026 |
Consultation & fees: No separate consultation fee; cost is bundled into a tiered monthly subscription that includes clinical support, blood tests and side-effect support. Commitment-length discounts apply to the first order only, with a return to a higher 'ongoing monthly' rate from the second order (see pricing below) — one detailed negative review alleges this structure, plus a Blue Light Card discount applied only to the first delivery rather than the whole subscription term, was not made clear at checkout.
Delivery: Discreet delivery included in the subscription price; no separate delivery fee found. Early cancellation reportedly carries a termination fee (one reviewer cited £55, described as an internal calculation plus a fixed £25 admin fee) and, per that review, no direct phone line to a human (calls redirect into the app).
What reviewers say
Praised
- · Sign-up and blood-test-kit process described as easy, self-serve and well-instructed via the app
- · Clinical support described by some as personalised and professional, with reviewers feeling 'treated as an individual'
- · Quick kit dispatch and clear result/medication turnaround reported by several reviewers
Complained about
- · 30% of Trustpilot reviews are 1-star (unusually high 1-star share for the sample size) — recurring themes are refunds, cancellation, and customer communications
- · Detailed complaints about misleading discount/pricing presentation at checkout (e.g. Blue Light Card discount applied to only the first delivery, not disclosed clearly for multi-month plans)
- · Difficulty cancelling: no direct phone route to a person (calls redirect to the app) and an early-termination fee (cited as £55 by one reviewer) applied even when the customer disputed how pricing was presented
Things to know
- eMed's clinical/prescribing arm operates under the legal entity Babylon Healthcare Services Limited — the same company behind the Babylon Health app, which underwent well-publicised financial difficulties/administration in 2023 before eMed continued certain UK digital-health services under that CQC registration (1-1690359844); this is a corporate-history point worth knowing rather than a current compliance failure.
- The dispensing pharmacy (eMed Healthcare UK Ltd, GPhC 9012578) was only registered in October 2024, so it has a limited inspection track record — its first routine GPhC inspection describes it as a low-volume dispenser for weight-management medicines.
- Trustpilot review pattern (high 1-star share concentrated on refunds/cancellation/pricing transparency) suggests recurring subscription-billing friction that a prospective buyer should read the terms on closely before committing to a multi-month plan.
- No MHRA enforcement notices or news investigations naming HeMed specifically were found in this research.
Sources (9)
- https://www.hemed.com
- https://www.hemed.com/pricing
- https://uk.trustpilot.com/review/hemed.com
- https://find-and-update.company-information.service.gov.uk/company/15086104
- https://find-and-update.company-information.service.gov.uk/company/09229684
- https://www.cqc.org.uk/provider/1-1690359844
- https://pharmacy.emed.com
- https://inspections.pharmacyregulation.org/pharmacy/detail/emed-healthcare-uk-9012578
- https://support.shemed.co.uk/s/article/Are-you-regulated-in-the-UK
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Independent editorial profile — Tiro takes no commission and accepts no payment for placement. Details were verified 1–2 August 2026 and may have changed; always confirm on the provider’s own site. Not medical advice. Provider: spotted an error? Contact us.