Digital weight-loss clinics
e-Surgery
A high-volume online pharmacy with strong overall ratings, but a recurring pattern of stock and delivery delays.
Data verified 1–2 August 2026 · methodology
Our review
e-Surgery is the trading name of Total Access Health Ltd (GPhC No. 9012167), a Norwich-registered distance-selling pharmacy with no London premises; London customers are served entirely online via an interactive price-checker questionnaire and delivery. Mounjaro is listed 'from £149.95' and Wegovy injection 'from £99.99', though exact per-dose prices aren't fixed on the site. Trustpilot rates it 4.6 from over 10,800 reviews, with reviewers reporting efficient consultations and appreciating the subscription model's ability to prioritise stock during shortages. However, reviewers also complain of delivery delays running over a week, some with melted ice packs, and of orders being taken before stock was confirmed available. No GPhC or MHRA enforcement action was identified. Best for London patients comfortable with a subscription pharmacy who can tolerate occasional delivery hiccups.
Verification
- Legal name
- Total Access Health LTD
- Companies House
- 10681825
- GPhC registration
- GPhC registration number 9012167 (pharmacy premises); superintendent pharmacist Justin Dicks, GPhC No. 2038305
- CQC registration
- Site displays a 'Regulated by CQC' logo/claim on its regulation page (specific CQC provider ID not found)
- Address
- 42 Barnard Road, Norwich, NR5 9JB (registered pharmacy premises / contact address)
- Phone
- 01603 931600
- info@e-surgery.com (exact address partially obscured in fetch; contact form/phone confirmed)
- Website
- e-surgery.com
How it works
Fully online distance-selling pharmacy — no London premises. Patients use an interactive online 'price checker'/questionnaire, consultation is reviewed by a registered UK prescriber, and eligible patients receive a private prescription dispensed and delivered by the pharmacy; subscription/monthly-delivery option available alongside one-time purchase. Company states it is MHRA-registered but no longer displays the distance-selling logo since leaving the EU (logo display is no longer a requirement).
Medications & prices
| Medication | Doses & prices as listed | Source |
|---|---|---|
| Mounjaro (tirzepatide) | Dynamic price-checker tool (strength + delivery frequency selectable); page shows starting price 'From £149.95', includes drug cost and private prescription. Individual per-dose prices not statically listed on the page as fetched. | checked 1–2 August 2026 |
| Wegovy (semaglutide) | Dynamic price-checker tool with strengths 0.25mg, 0.5mg, 1mg, 1.7mg, 2.4mg and monthly/one-time options; page shows starting price 'From £99.99'. Individual per-dose prices not statically listed on the page as fetched. | checked 1–2 August 2026 |
| Oral semaglutide (Wegovy pill / Rybelsus) | Listed as a product; specific price not captured from static fetch — see product page | checked 1–2 August 2026 |
Consultation & fees: Total price shown at checkout 'includes cost of drug and private prescription' — no separate itemised consultation fee found.
Delivery: Standard tracked delivery implied by subscription model; specific delivery windows/cost not confirmed from pages fetched.
What reviewers say
Praised
- · Strong overall TrustScore (~4.6/5) across a large review volume
- · Customers value the subscription model and ability to prioritise stock during high-demand periods
- · Positive feedback on consultation efficiency for many customers
Complained about
- · Delivery delays — some parcels reported arriving over a week late, occasionally with poor packaging/melted ice packs
- · Poor communication during delays, including orders taken despite insufficient stock
- · Some customers reported unexpected additional requirements (blood tests, repeated ID verification) or orders refused without clear explanation
Things to know
- No specific GPhC/MHRA enforcement action or news story identified against Total Access Health Ltd / e-Surgery in this search
- Recurring complaint pattern of taking payment before confirming stock availability, per review search
- Site name has changed/merged branding to 'e-Surgery & EVARO' on Trustpilot, suggesting a rebrand or entity change worth independent verification
Reader reviews
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Independent editorial profile — Tiro takes no commission and accepts no payment for placement. Details were verified 1–2 August 2026 and may have changed; always confirm on the provider’s own site. Not medical advice. Provider: spotted an error? Contact us.