Digital weight-loss clinics
Dr. Frank's
Online Mounjaro/Wegovy prescriber whose pharmacy partner was banned from dispensing weight-loss jabs after a wave of non-delivery complaints.
Data verified 1–2 August 2026 · methodology
Our review
Dr. Frank's, the trading name of Howell Medical Group Ltd (Liverpool), is a fully online prescribing service for Mounjaro and Wegovy: nurses review applications within a claimed 24 hours, and medication is dispatched via a partner pharmacy within 1-2 working days, arriving by Royal Mail in 2-4 days. Per-dose pricing is not published and is only shown after completing the online assessment and checkout. In September 2025 the GPhC banned then-dispensing-partner Dam Pharmacy from supplying weight-loss injections, citing "system-wide failures"; a reinspection in February 2026 found standards met. In December 2025 the Liverpool Echo reported customers left out of pocket and without medication, citing more than 1,200 negative, 1-star Trustpilot reviews; Tiro could not independently verify a current live Trustpilot score, as cached review counts varied widely by source. Best for shoppers who verify the dispensing pharmacy's current status and read recent reviews carefully before ordering.
Verification
- Legal name
- Howell Medical Group Ltd (T/A Dr. Frank's)
- Companies House
- 13744129
- GPhC registration
- Dispensing via Dam Pharmacy, GPhC reg 9012599, 112 Mariners Wharf, Liverpool L3 4DG. GPhC banned Dam Pharmacy's supply of weight-loss injections in September 2025, citing 'system-wide failures' (Dam Pharmacy said it was 'not dispensing' the jabs at the time). A subsequent desktop reinspection on 02/02/2026 recorded 'standards met' after a November 2025 review had found unmet standards.
- CQC registration
- Howell Medical Group Ltd — CQC location ID 1-20397620790.
- Address
- Suite 4102, Charlotte House, Queens Dock Business Centre, Norfolk Street, Liverpool, Merseyside L1 0BG (registered office; no separate consumer-facing address found — service is online-only)
- enquiries@drfranks.co.uk
- Website
- drfranks.co.uk
How it works
100% online. Specialist nurses review every application (within 24 hours claimed) and prescribe the most suitable treatment; orders fulfilled via partner pharmacy within 48 hours of approval; medication dispatched within 1–2 working days and delivered by Royal Mail within 2–4 working days.
Medications & prices
| Medication | Doses & prices as listed | Source |
|---|---|---|
| Mounjaro (tirzepatide) | Offered; per-dose pricing not published on public pages — only shown after completing the online assessment/checkout. | — |
| Wegovy (semaglutide) | Offered; per-dose pricing not published on public pages — only shown after completing the online assessment/checkout. | — |
Delivery: Dispatch within 1–2 working days of approval; delivered via Royal Mail within 2–4 working days.
What reviewers say
Complained about
- · Liverpool Echo (8 Dec 2025) reported customers left out of pocket and without access to medication
- · Liverpool Echo cited 'more than 1,200 negative Trustpilot reviews' giving the worst possible (1-star) rating
- · A third-party aggregator (RatingFacts) separately cited a low 3.69/5 from 121 reviews — provenance/date not independently confirmed
Things to know
- GPhC banned dispensing partner Dam Pharmacy from supplying weight-loss injections in September 2025 over 'system-wide failures' (Chemist+Druggist, 5 Sept 2025).
- Liverpool Echo (Dec 2025) investigation into customer complaints about non-delivery of medication and lack of refunds, alongside a reported wave of 1-star Trustpilot reviews.
- Exact live Trustpilot TrustScore could not be independently verified — Trustpilot blocks automated access, and search-engine-cached review counts for this listing were inconsistent (ranging from ~121 to ~3,800+ depending on source/date), so no single figure is reported here with confidence.
Sources (11)
- https://www.drfranks.co.uk
- https://www.drfranks.co.uk/mounjaro
- https://www.drfranks.co.uk/wegovy
- https://www.drfranks.co.uk/about
- https://www.drfranks.co.uk/treatments/wegovy/
- https://www.drfranks.co.uk/treatments/mounjaro/
- https://find-and-update.company-information.service.gov.uk/company/13744129
- https://www.chemistanddruggist.co.uk/news/regulation/system-wide-failures-gphc-bans-dr-franks-weight-loss-jab-supply-WAVSZ3I7KRFP5FPMXJOHMFALTY/
- https://www.liverpoolecho.co.uk/news/liverpool-news/liverpool-weight-loss-drug-firm-32994642
- https://www.cqc.org.uk/location/1-20397620790/registration-info
- https://inspections.pharmacyregulation.org/pharmacy/detail/dam-pharmacy-9012599
Reader reviews
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Independent editorial profile — Tiro takes no commission and accepts no payment for placement. Details were verified 1–2 August 2026 and may have changed; always confirm on the provider’s own site. Not medical advice. Provider: spotted an error? Contact us.